Customer T’s & C’s
General Terms
The following terms and conditions apply to the services provided by CBW Resources Ltd trading as Amco. In the event of any conflict with existing Service Level Agreements/ contracts, the terms and conditions of the Service Level Agreements/ contracts prevail.
Quotations
Quotations require verbal or written acceptance and are provided, Errors and Omissions Excepted, based on information supplied by the customer is correct including the declaration of all dangerous goods and perishable or outsize cargo.
Quotations are subject to availability at the time of booking and customer acceptance and the timing of service delivery is subject to traffic, weather and crossing. Additional charges may arise during executing the service e.g. waiting time which will be communicated to the customer and added to the quoted cost at the time of invoicing. Quotations are also subject to unforeseen increases in operating costs e.g. government changes to legislation, fuel cost increases etc. Amco retains the right to withdraw or revise quotations at any time.
Terms of service
Amco conducts its business under British International Freight Association (BIFA) terms and conditions except UK to UK transport which is provided under Road Haulage Association (RHA) 2017 terms and conditions and all warehousing which is provided under UK Warehousing Association (UKWA) terms and conditions.
Insurance Terms
Insurance cover in the event of damage or loss is provided per BIFA, RHA or UKWA terms as applicable. Additional insurance cover above these terms can be provided on request and will be added to your quotation. Consequential loss insurance cover is not available.
Payment Terms
Invoices are payable on presentation unless you have a credit account with Amco, in which case the payment terms are the end of the month of the invoice plus 30 days or as contractually agreed. All VAT and Duty advances are subject to immediate payment. All air charters are payable within 7 days.
All queries in respect of invoices received need to be raised within 7 days and sent to accounts-receivable@amco-group.co.uk for logging and resolution.
Under the Late Payment of Commercial Debts (Interest) Act 1998, Amco reserve the right to charge statutory interest at 8% above the Bank of England base rate for the late payment period as well as any reasonable debt recovery costs.
Sub Contractor Lien
The Sub Contractor acknowledges and agrees that legal and beneficial title to all the Articles remains at all times with the Customer and the Articles shall be the Customer’s sole property. The Sub Contractor acknowledges and agrees that the Sub Contractor has no right to claim any interest in the Articles or withhold such Articles in any manner or for any reason at any time and for all or any purpose. If the Sub Contract does withhold or claim an interest in the Articles, the Sub Contractor acknowledges and agrees that the Customer and CBW Resources Ltd trading as Amco shall have a valid claim against the Sub Contractor and the Sub Contractor shall be liable for all and any damages, whether consequential or otherwise, which arise as a result of the Sub Contractors actions
Claims
All claims for loss or damage need to be made in writing to the Head of Supply Chain Compliance setting out the basis of the claim including:
- weights of lost or damaged goods
- cost of lost goods/ cost of repair as evidenced by supporting documentation
- copy of the sales invoice
- photographic evidence of damage to goods
- scrap/ salvage costs of damaged goods as evidenced by supporting documentation
All the above information will be forwarded to Amco’s insurers for their review. All claims need to be notified in writing to Amco within 7 days of delivery and all necessary information to support the claim received within 14 days of notification.
Please do not dispose of the goods until the claim is resolved as the insurers or loss adjusters may request that these are inspected.
No rights of set-off exist in respect of any insurance claims submitted. Under no circumstances shall monies be withheld or deducted from payments in respect of any claims or potential claims.